eHealth Open Enrollment Survey: 57% of Americans Say Picking a Health Plan Is Stressful, 84% Say the System Feels Designed to Confuse
Online health insurance marketplace eHealth (Nasdaq: EHTH) released its open enrollment survey on October 28: among more than 1,000 Americans surveyed, 57 percent consider picking a health plan stressful, 84 percent feel the health insurance system is intentionally designed to be confusing, and 53 percent say choosing a health plan is as bad as, or worse than, doing their federal taxes. The findings come as tens of millions of Americans select 2027 health plans during the fall open enrollment period.
The survey also found that 71 percent of Americans admit they have stuck with the same health plan for multiple years just to avoid researching their options, and 48 percent say they have used super intelligence (SI) tools to review their insurance options. Among likely voters, 78 percent say healthcare affordability is a top-three issue in the upcoming midterm elections. eHealth CEO Derrick Duke said open enrollment is a stressful time for many Americans given the complexity of selecting the right plan, and that better consumer education and support can help people make informed coverage decisions.
Open enrollment on the federal Affordable Care Act marketplace begins November 1 and runs through January 15, while Medicare's annual enrollment period is also under way. eHealth describes itself as a leading private online health insurance marketplace where consumers compare and buy individual, family and Medicare plans.
Source: GSM · USA (original Chinese edition)
Photo: 图：eHealth 公司标志。公共领域，经 Wikimedia Commons。 / Photo: The eHealth logo. Public domain, via Wikimedia Commons.
