Five9 Q3 Revenue Rises 13% to $323.3 Million: Signs $325 Million Deal to Acquire Level AI
Five9, Inc. (Nasdaq: FIVN), based in San Ramon, Contra Costa County, California, reported results on November 5 for the third quarter ended September 30, 2026: revenue rose 13% to $323.3 million, from $285.8 million a year earlier; GAAP gross margin was 53.4% and adjusted gross margin 61.7%.
GAAP net income was $14.5 million, or $0.19 per diluted share, compared with $18.0 million, or $0.21, a year earlier; non-GAAP net income was $63.7 million, or $0.82 per diluted share; adjusted EBITDA was $81.2 million, or 25.1% of revenue; and GAAP operating cash flow was $58.4 million.
The last-twelve-months subscription dollar-based retention rate was 109% as of September 30. During the quarter the company signed a definitive agreement to acquire Level AI for $325.0 million in cash, a deal expected to close in the fourth quarter of 2026; its full-year and fourth-quarter guidance excludes any contribution from the pending acquisition. Five9 also said it was named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service and in an IDC MarketScape for agentic contact-center platforms.
For full-year 2026, Five9 expects revenue of $1.269 billion to $1.275 billion, and fourth-quarter revenue of $328.0 million to $334.0 million.
"Q3 was another solid quarter, highlighted by accelerating subscription revenue growth, with AI revenue growth stepping up significantly. These results indicate that our Humantic CX strategy is working," said Chief Executive Officer Amit Mathradas. (Source: Five9)
Source: Five9
Published by GSM · USA (original Chinese edition)
Photo: 图：加利福尼亚州 San Ramon 市政厅，Five9 总部所在城市。Mx. Granger 摄，CC0，经 Wikimedia Commons。 / Photo: San Ramon City Hall in California, home city of Five9's headquarters. By Mx. Granger, CC0, via Wikimedia Commons.
