Qantas to Outsource 850 Head-Office Jobs to Accenture: Most Work Moving to India, First Changes in Mid-2027
Australia's Qantas announced on Nov. 10 that it will outsource about 850 head-office jobs to the consulting and technology firm Accenture, with most of the affected back-office services to be delivered by Accenture teams in India and some remaining in Australia. The first changes are expected to begin in mid-2027.
In an internal email to staff, Qantas Group chief executive Vanessa Hudson said the multi-year partnership is meant to modernise the airline's legacy back-end systems, processes and data and to speed up its use of technologies including super intelligence (SI), saying standing still was not an option. The first departments affected are finance, procurement, people and marketing. The roles amount to about 3 percent of Qantas's Australian workforce of roughly 28,000. Individual outcomes have not yet been determined, and the airline said it would consult affected employees and their union over the coming months.
The Australian Services Union criticised the move, saying Qantas had told the union in August that there was no plan to move Australian jobs offshore, and that the airline must explain itself to staff. The union met with affected members on the day of the announcement.
(Source: Australian Associated Press)
Source: Australian Associated Press
Published by GSM · USA (original Chinese edition)
Photo: 图：一架澳航空中客车A330客机在 Sydney 机场起飞。照片：Bidgee 摄，CC BY-SA 3.0，经 Wikimedia Commons。 / Photo: A Qantas Airbus A330 taking off at Sydney Airport. Photo by Bidgee, CC BY-SA 3.0, via Wikimedia Commons.
