New York Launches Upgraded Unemployment Insurance System as More Than 50,000 Claimants Certify Benefits
The New York State Department of Labor announced the launch of Unemployment Services, the state's upgraded unemployment insurance system replacing a platform in use for about 50 years. The rollout began with a soft launch on Thursday, November 12, during which thousands of New Yorkers successfully certified for benefits, and continued on Friday, November 13, as the Department sent text and email notifications to claimants; more than 50,000 claimants had already certified benefits in the new system.
Customers can now file new claims, certify for weekly benefits including weeks missed during the upgrade period, and update account information. The Department advises customers with an existing NY.gov account to use their current username and password and not to create a new account. Commissioner Roberta Reardon said the completed upgrade is a transformative milestone and part of the Department's plan to modernize customer-facing services, with self-service options and real-time status updates designed to reduce common claim problems.
To complete the transition, online and phone-based unemployment insurance services statewide were unavailable for roughly nine to twelve days starting November 2 at 5 p.m., while Career Centers served customers by virtual appointment. Guidance on using the new portal is available on the Department's Unemployment Services webpage.
(Source: New York State Department of Labor)
Source: New York State Department of Labor
Published by GSM · USA (original Chinese edition)
Photo: 图：Empire State Plaza, Albany, New York (68839154)，作者 Ken Lund from Reno, Nevada, USA，Wikimedia Commons，CC BY-SA 2.0；Photo: Empire State Plaza, Albany, New York (68839154), by Ken Lund from Reno, Nevada, USA, via Wikimedia Commons, CC BY-SA 2.0
